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If your helmet turns on but the lights and other functions are not working correctly, there are a few steps you can take to troubleshoot the issue. Here are some things to try:

1. Check the battery level: If the battery is low, the helmet may not function properly. Connect the charger to the helmet and let it charge for a few hours before trying to use it again.

2. Perform a factory reset: Sometimes, resetting the helmet to its factory settings can help resolve issues. To do this, press and hold the power button for 20 seconds. The helmet will turn off and then back on again, indicating that the reset has been successful.

3. Contact customer support: If none of these steps resolve the issue, contact customer support for further assistance. They may be able to provide additional troubleshooting steps or arrange for a repair or replacement if necessary.

Remember, always follow the manufacturer's instructions for charging and using your helmet to ensure that it functions properly and safely.