If you are having trouble charging your helmet, there are a few things you can try to troubleshoot the issue. Here are some steps you can take:

1. Check the charger: Make sure that the charger is properly plugged in and that the outlet is working. If the charger is not working, try using a different charger to see if that resolves the issue.

2. Check the battery: If the charger is working properly, the issue may be with the battery. Check to make sure that the battery is properly installed and that there is no damage to the battery or the charging port.

3. Perform a factory reset: If the above steps do not resolve the issue, try performing a factory reset. To do this, connect the charger to the helmet and press and hold the power button for 20 seconds. This should reset the helmet and allow it to charge properly.

4. Contact customer support: If none of the above steps work, please contact our customer support team for further assistance. Our team will be happy to help you troubleshoot the issue and find a solution.

We hope that these steps help you resolve any issues you may be having with charging your helmet. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.